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Frequently Asked Questions

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Top Questions

If you’ve already created an account, you can click on “Forgot Your Password” at resources.lifeteen.com. If this doesn’t work, please reach out to support@lifeteen.com

All checks can be made out to Life Teen and should be sent here:

Life Teen, Inc.
PO Box 117299
Atlanta, GA 30368-7299

Life Teen Resource Subscriptions

If you need more information about a specific subscription, you can check out this link.

You’ll find information about each level of support, pricing, what’s included, and some samples. If you have further questions, just ask us at support@lifeteen.com or call 800-809-3902!

Yes! You can view all subscription options and sample content here. You’ll find samples of Life Nights and Edge Nights to try out with your teens before you commit to a full subscription! We are happy to set you up with trial access to the resources, just reach out to us at support@lifeteen.com.

We know parishes go through lots of changes! If you need to update your email, youth minister, pastor, etc., you can fill out our Contact Info Update Form here or please reach out to Customer Support at support@lifeteen.com and we will update your account.

All checks can be made out to Life Teen and should be sent here:

Life Teen, Inc.
PO Box 117299
Atlanta, GA 30368-7299

Edge is designed for teens in middle school. At this point in their lives, they’re on the edge of a lot of life decisions in school and also in their faith. It’s usually at this point that they’re about to go through Confirmation or enter into high school.

To use your complimentary Life Teen Training Conference Registration credit, please email Max Kreslins, Events Registration Coordinator, at mkreslins@lifeteen.com.

Each subscription is good for 1 year from the date that payment is received. Subscriptions are available for purchase year round.

Parish coaches are included in all levels of subscriptions to support you as a subscriber including onboarding, navigating challenges, and praying for you and your ministry. They’re here to help you with scheduling, finding ideas for core teams, ideas for nights and semesters, and more! Once you subscribe, a parish coach will be assigned to you and will reach out with their availability for a video call or phone meeting. You can find more info about your Regional Ministry Coach here

Life Teen, Edge, and Kickstart boxes usually ship around the middle of the month in February for summer content, June for fall content, and October for spring content.

Additionally, all content is available online on the 1st of the month that it’s set to ship.

If you have any questions about your current subscription or what boxes you should be receiving, please reach out to us at support@lifeteen.com or call 800-809-3902.

At this time, we have numerous Life Teen and Edge resources translated into Spanish (Spain) that are available on our online resources platform. We also have all 24 sessions of Purpose written in Spanish for Confirmation.

Absolutely! We have certified trainers that will come to your parish. You can find more information on costs and to fill out a request form here.

Shop.lifeteen.com

Please call Claire at 800-809-3902 ext. 154 to place an order. If unavailable, please leave a detailed voicemail and your call will be returned as soon as possible.

Yes! If you’re wanting to purchase a subscription and have your parish invoiced, you can do so online. When you come to the payment page, simply choose “bill to parish” and follow the instructions on your confirmation email. 

If you want to have your parish invoiced for items from our store, you will need to email your order to store@lifeteen.com or call Claire at 800-809-3902 x154. Invoices are sent out in 1-3 weeks. 

Please allow 1–3 business days to process your order before it is handed off to our shipping partners, UPS or USPS. The shipping time estimate selected at checkout begins once the carrier has your package. We are not responsible for late arrivals, and shipping costs are non-refundable. International shipments may be subject to additional custom fees, duties, or taxes, which are the responsibility of the buyer.

Adding preorder items to your cart will cause all of your items to be shipped together once the preorder items arrive at our warehouse. If you need in-stock items sooner, please place two orders so we can ensure quicker delivery.

If you are purchasing a subscription to Life Support, Edge Support, Kickstart, or Purpose that includes boxes of shipped resources, those shipping reports are run separately. If you would like to know when your resources will arrive, just reach out to us at support@lifeteen.com or call 800-809-3902.

Tracking information is emailed once your order ships. If you did not receive your tracking information, please contact store@lifeteen.com for additional assistance.

Our policy lasts 30 days from the date the package was received to be eligible for a return, exchange, or refund (minus the shipping and handling fees). 

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require proof of purchase.

Non-returnable items:

  • Downloadable Software Products
  • Seasonal Items (Lent/ Advent Companions, Steubenville T-Shirts)
  • Final Sale Items

Partial refunds (if applicable):

  • Book with obvious signs of use
  • CD or DVD that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned after 30 days from the return request date

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be issued to the original method of payment, within 3-5 business days. If you have not received a refund after 5 business days, please contact us at store@lifeteen.com.

Exchanges (if applicable):

If the item was damaged prior to opening, or the wrong item was received, we will exchange it for the same item. Please email store@lifeteen.com to receive a return shipping label for the item(s) to be mailed back to us. 

Life Teen Fulfillment 
830 Hidden Lake Rd.
Dahlonega, GA 30533

We work with many bookstores in carrying our products and offer a wholesale discount on books. If you’d like to place a wholesale order, please contact store@lifeteen.com.

Life Teen Camps

Camp Cana

Please contact cana@lifeteen.com to get all of the details for booking a retreat at Camp Cana!

Camp Cana is our newest Life Teen Camp and we are just starting to welcome groups in February of 2026! Once we have more information, we will be adding it to the Camp Cana webpage. If you have questions or want to learn more, please reach out to cana@lifeteen.com

Events

It takes us a few months after an event has passed to have updated information for the next year’s event. If information is not available on our website, please reach out to Max on our Events Team for more information at 800-809-3902 x231 or mkreslins@lifeteen.com.

Absolutely! We focus our training on the Life Teen program, but you don’t have to be subscribed to Life Teen to attend.

Information on registration may be found on each event’s page or you can contact Max on our Events Team at 800-809-3902 x231 or mkreslins@lifeteen.com.

Yes, there are scholarships available for teens. The form is available online after registration opens. You can find it by going to our Steubenville Conference page here, selecting the location that you plan on attending, and then finding the scholarship information in the FAQ section. Your parish can be awarded up to two full scholarships.

When registering online, all you need to know is the number of people you are bringing, group leader contact information, and a $50 non-refundable deposit per person. This can be paid via credit card or check by mail. 

You can find out what is included in the cost for each Steubenville Conference by visiting our events page here and clicking on your conference site. The Details section includes a section on Pricing and it specifies what is included in the registration fee.

The cost varies by Steubenville location. You can find prices on each location’s page here.

You can find more information on your specific Steubenville Conference by visiting our page here and clicking on your conference site.

Inspiration events are open to all teens in High School, grades 9-12. If you have a question about who can attend, please contact Max on our Events Team at 800-809-3902 x231 or mkreslins@lifeteen.com.

Donations

Please email Sarah Parker Estep in Advancement, at sparker@lifeteen.com. She will ensure all future donations will benefit the new missionary.

Login to your account at classy.org/login. Scroll to the bottom of the My Profile tab. Here you will see your active recurring donations listed. Select “cancel” next to the recurring profile and confirm that you would like to cancel your recurring billing. If you would simply like to edit the amount you are giving monthly, please email Sarah Parker Estep on our advancement team, at sparker@lifeteen.com. She will update your giving amount, and this will become effective on the next scheduled billing date of your transaction.

One-time and monthly donations are accepted online at lifeteen.com/donate, via mailed check, and via direct account billing. To set up direct billing, also known as ACH or EFT, we simply need to know name, address, account type, desired giving amount and purpose, and routing and checking account numbers. This can be accomplished by emailing/calling us with the information or by mailing in a voided check to Life Teen, Inc. P.O. Box 117299 Atlanta, GA 30368-7299. For more information on other giving methods like stock transfers, please contact Sarah Parker Estep at 800-809-3902 ext. 230 or sparker@lifeteen.com.

All donations can be sent to:

Life Teen, Inc.
P.O. Box 117299
Atlanta, GA 30368-7299