Position Summary:

The Guest Experience Specialist at Hidden Lake supports the Hidden Lake staff with the coordination of retreats, support of group leaders, the management of housing and meeting spaces, and other services around camp. The Guest Experience Specialist plays a critical role in creating a hospitable environment so every guest that steps onto camp can have an encounter with the Lord.

Essential Ministry Functions / Responsibilities:

• Foster radical hospitality where Christ is the guest and Christ is the host in us.
• Prepare and manage all housing, special guest housing, meeting spaces, and activity spaces including design, furnishings, proper maintenance, safety, and comfort of all areas. 
• Provide support in retreat bookings, contract fulfillment, housing fulfillment and preparations. 
• Assist Guest Relations Coordinator with logistics for retreat group leaders. Ensure our facilities are ready to welcome them—meeting their needs and requests—and to avoid any scheduling or space conflicts between groups. 
• Assist Guest Relations Coordinator in receiving groups and special guests.
• Assist in basic facility maintenance and groundskeeping in preparation for groups to include tasks from replacing light bulbs, to setting up chairs, to blowing leaves.
• Serve in additional areas as needed as life guard, ropes facilitator, group formation leader and/or work project leader.
• Execute follow up with youth ministers and guests to ensure their satisfaction and thank them for their Hidden Lake visit.
• Organize and support volunteer groups improving the camp 
• Assist Life Teen Events team to plan, organize, and communicate logistics for Life Teen events and retreats hosted at our camps during events.
• Assist as needed in other areas of camp operation, such as Food Services.
• Assist in monitoring, inventorying and stocking supplies and merchandise for the Outpost and Art Barn.
• Assist in preparations for summer camp. 
• Assistant to Guest Relations during summer camp
• Help foster a welcoming environment for youth ministers during summer camp.

Community Life

• Adhere to the Rule of Life and Community Standards.
• Serve in additional capacities as needed to support the mission of the camp.

Direct Reports to this Position: None

Success Factors:

• Organized with a heart for taking care of others and setting others up for success through radical hospitality.
• Ability to work collaboratively with a team and independently as needed. 
• Ability to provide exceptional customer service and hospitality with a servant’s heart. 
• Prayerful, mission-minded, dependable, obedient, punctual, and a community builder.